🚓DexPay Privacy Policy

DexPay Privacy Policy

Introduction

This Privacy Policy explains how and why DexPay processes personal data in relation to its services and outlines the measures taken to protect the privacy and security of users. Personal data refers to any data that relates to an identifiable individual, such as wallet addresses, contact information, and trade history on the platform. This policy applies to personal data processed by DexPay as a controller. The policy may be updated from time to time, and any significant changes will be communicated through the website. Customers and users of DexPay services are subject to this Privacy Policy, along with any relevant product agreements. Non-users who access the website are also subject to this Privacy Policy and the Cookie Notice, which provides further information on the use of cookies.

2. Your personal data and why we use it

2.1 The specific purposes and legal bases for processing personal data are as follows:

• Providing and improving our services: We process personal data to provide, develop, and improve our services to our users. This processing is necessary for the performance of our product obligations to our users, and our legitimate interests in ensuring the quality and security of our services.

• Verification and authorization of users: We process personal data to verify and authorize our users in order to provide access to their user accounts. This processing is necessary for the performance of our product obligations to our users, and our legitimate interests in preventing fraud and ensuring the security of our services.

• Order processing and communication: We use personal data to process user orders and communicate with users about orders and services. This processing is necessary for the performance of our product obligations to our users.

• Compliance with legal obligations: We process personal data to comply with our legal obligations, such as anti-money laundering legislation. This processing is necessary for compliance with a legal obligation to which we are subject.

• Support services: We process personal data to provide support services to our users. This processing is necessary for the performance of our product obligations to our users.

• Fraud prevention and enforcement of terms of service: We process personal data to prevent fraud, unauthorized or illegal activity, or any activity that violates our Terms of Service. This processing is based on our legitimate interests in protecting our business and our users.

2.2 The data we process can be divided into the following categories:

• Personal identification data and contact data includes information such as your name, address, email address, phone number, date of birth, and government-issued identification number. This information is necessary for us to verify your identity and comply with regulatory requirements.

• Platform use data includes information about how you use our services, such as your trading and transaction history on the platform, as well as information about how you interact with our website and applications.

2.3 We process your personal data based on the following legal bases:

1. Performance of a contract: When we provide you with products or services, we process your data to handle orders and process payments.

2. Legal obligation: We process your data to comply with applicable laws and regulations, including Anti-Money Laundering laws. We may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others.

3. Your consent: We ask for your consent to process your data for a specific purpose, and you may withdraw your consent at any time.

4. Our legitimate interests: We process your data to protect the security of our users, ourselves, or others by detecting and preventing fraud and abuse.

More detailed information about the purposes is available below.

2.4 Providing DexPay’s services

We process personal data to provide our cryptocurrency trading services, including core functionalities and escrow protection, as well as to develop the service through statistical analysis of user activity. The data is primarily collected from users when submitting trades or transactions, with some information collected from service usage and other users' feedback. The personal data processed includes trade and transaction data. The legal basis for processing are contract performance and legitimate interests in service security and fraud prevention. Users have the option to post some data publicly, but should not include any private information.

2.5 Complying with our legal obligations

2.5.1 DexPay is required to comply with legal obligations, including identifying customers and preventing money laundering and financing of terrorism. We may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others.

2.5.2 Formal Identification of users is done through a KYC process conducted outside of DexPay(Galxe).

2.5.3 Personal data collected or stored by Galxe during the KYC process is governed by Galxe’s privacy policy and Terms of service.

2.5.4 DexPay’s request for a Galxe’s passport is on the basis of legal obligations.

2.6 Facilitating Trades

2.6.1 We use user data to facilitate trades through notifications about order status and dispute resolution.

2.6.2 The data used for these purposes includes:

• communication data (messages, customer support tickets, etc.);

• notification data (notifications for trade execution);

2.6.3 The legal basis for this processing are legitimate interests of DexPay, the performance of a contract (notifications regarding trades and other use of the service), and consent.

3. ARE MY INFORMATION SHARED WITH THIRD-PARTIES?

3.1 In this section, we will outline which third parties have access to your personal data. We may also disclose your personal data to regulatory bodies and tax authorities based on our regulatory obligations and legal requirements.

3.2 We use Galxe’s identity verification service providers to verify the identity of our customers and adhere to KYC requirements as mandated by applicable law. Galxe uses formal identification proof, such as a passport, to verify identity, and the data is stored by them until needed to meet legal requirements when accessed by DexPay.

3.3 In addition, we may be required to share or disclose trade information(amount transacted, user address and bank account details) to authorities when we have a regulatory obligation to do so. The content and recipient of these disclosures vary depending on the situation, but they are always based on a regulatory obligation or binding order by the authorities.

4. How long is your data processed?

4.1 Your personal data which are names, emails, bank account details, trade data are encrypted & stored on DexPay using your wallet address. With the encryption, you decrypt your personal details anytime you sign a wallet signature to access DexPay or to process a trade transaction. DexPay have access to this data by decrypting the data using your wallet address signature provided during login or when initiating a transaction and only accesses this data when necessary for providing our services. The length of time that this data is accessed and processed depends on various factors, including the nature of the data, the purposes for which it is processed. You can remove some data from your user account yourself, but in some cases, data may need to be accessed longer for customer support or legal reasons.

4.2 Please note that all data included in the blockchain is publicly available and cannot be controlled by DexPay. This is due to the nature of blockchain technology.

4.3 Account and transaction data

4.3.1 We log transaction records against your wallet addresses and email address verified, which are encrypted, logged and stored on DexPay. These records are accessible to DexPay using your wallet signature provided when signing in or initiating a transaction which is then use to decrypt your data.

5. Security Of Information

We prioritize the security and privacy of your data by implementing appropriate measures to prevent unauthorized access, alteration, loss, or disclosure. Your personal data is encrypted and stored on DexPay and we work to ensure its security during temporary access. We restrict access to your information to employees, agents, and contractors with a business need to know. Our security procedures also require you to protect access to your personal wallets and use our platform only on personal computers.

6. Your Rights

You have a number of rights in relation to the privacy and protection of your personal information, subject to applicable law. You can object or ask us to restrict the processing of your personal information in certain instances. You may also withdraw your consent for processing at any time. If you want to exercise any of your rights, please contact us at [e-mail] However, please note that these rights may be limited in some situations, such as where we have a legal requirement to process your personal data. If you have any concerns, you can also lodge a complaint with the relevant data protection authority. For any questions or objections, please contact us at [e-mail]